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FREQUENTLY ASKED QUESTIONS

ORDERS & SHIPPING

How can i place an order?

Oh no! I need to modify my order!

How do I know my order has been confirmed?

What should i do if i didn't receive a confirmation?

Do you ship internationally?

How much is shipping?

Why didn't my order arrive in one single package?

How long will it take for my order to be delivered?

How do i track my order?

Why can't i track my order on the website?

Why is my shipment status not updating?

Help! There's a problem with my shipment!

What if i received a damaged product?

What is your refund policy?

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Do you accept payments from Paypal?

Where can i enter my promotional code?

Where are you based?

Where do your items come from?

How do we contact you with press inquiries?

Still have questions?